denise lor

Hi, I’m a UX writer and content designer at Ameriprise Financial. I’m a big advocate for documentation who meditates on the end-to-end user journey.

🙏

Take a look at work I’ve done and my thought process behind it:

I refreshed the enrollment process to clearly set up user expectations →
I worked with stakeholders to understand business objectives and meet business goals →
Before solutioning for a new service integration, I advocated for discovery which improved workflow →
I collaborated with a designer, product owner and engineer to create a new experience for the Ameriprise Bank →

Looking forward to connecting more via email or LinkedIn :-)